All PureSeal ProWear garments are made to order and customised to each customer’s specifications, including logos, branding, and business details. As a result, our returns and refunds policy reflects the personalised nature of our products.
All items are custom-made and personalised for your business. Under UK consumer regulations, personalised goods are exempt from standard return and cancellation rights. For this reason, we do not accept returns or offer refunds once an order has been approved and production has begun.
Before production, a design mock-up will be provided for your review and approval.
It is the customer’s responsibility to carefully check all details, including:
Once approval has been given, the design is considered final and will be sent to production. We cannot accept responsibility for errors approved at this stage.
If your order arrives faulty, damaged, or not in line with the approved design, please contact us within 48 hours of delivery.
We will require:
Once assessed, we will offer a suitable resolution, which may include a replacement where appropriate.
Due to the nature of bleach-resistant fabrics and the manufacturing process, slight variations in colour, texture, or finish may occur. These are normal characteristics of the material and do not constitute a fault.
Orders may only be amended or cancelled prior to production starting. Once production has begun, changes or cancellations are not possible due to the custom nature of the products.
Contact Us
If you have any questions before placing your order, we strongly encourage you to contact us. We are happy to assist and ensure all details are correct before production begins.